At LadyLuxe.pk, we are dedicated to providing you with the best shopping experience possible, which includes fast and reliable shipping. Below is an outline of our shipping policy, including delivery times, shipping costs, and other important details. By shopping with us, you agree to the terms and conditions set forth in this policy.
1. Shipping Methods & Delivery Times
We offer a variety of shipping options to suit your needs, including both standard and expedited delivery methods. Delivery times depend on your location and the shipping option selected at checkout.
- Domestic Orders (Pakistan):
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-3 business days
- Delivery times are estimated based on the shipping address and may vary during peak seasons or due to unforeseen circumstances such as weather conditions.
- International Orders:
- Delivery times for international shipments can vary depending on the destination country. Generally, international orders take between 7-14 business days.
- Customs clearance and import processing may also affect delivery times. You may be required to pay customs duties or taxes depending on your local regulations.
2. Shipping Costs
Shipping costs are calculated based on the weight and size of the products you order and the shipping address. Shipping fees will be displayed at checkout before you finalize your order.
- Domestic Shipping:
We offer competitive shipping rates for customers within Pakistan. Specific shipping costs will be calculated based on your order details. - International Shipping:
International shipping fees will be calculated at checkout, depending on the destination country and weight of your order. Additional customs duties, taxes, or import fees may apply and are the responsibility of the customer.
3. Order Processing Time
All orders are processed within 1-2 business days from the time the order is placed (excluding weekends and public holidays). Orders placed after 5:00 PM or on weekends will be processed on the next business day.
Once your order has been processed, you will receive an email notification with tracking information (if applicable) so you can monitor your shipment’s progress.
4. Tracking Your Order
Once your order is shipped, we will send you a tracking number to the email address you provided during checkout. You can use this tracking number to check the status of your shipment on the courier’s website.
If you experience any issues with tracking or need assistance, please contact our customer service team at [support@ladyluxe.pk].
5. Shipping Restrictions
While we strive to deliver worldwide, there may be certain shipping restrictions in place for specific regions or countries due to local regulations or courier service limitations. If we are unable to ship to your location, we will notify you as soon as possible and offer an alternative solution.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to confirm the correct address and arrange for re-shipment. Additional shipping fees may apply for re-delivery.
Please ensure that all shipping information provided at checkout is accurate and complete to avoid delivery delays.
7. Lost or Damaged Packages
While we make every effort to ensure that your order arrives safely, sometimes packages may be lost or damaged in transit. If your package is lost or damaged, please contact us immediately at [support@ladyluxe.pk] with your order details and tracking information.
- Damaged Items: If you receive a damaged or defective item, please report it to us within 48 hours of delivery. We will either send a replacement or issue a refund based on your preference.
- Lost Packages: If your package is lost in transit, we will work with the shipping carrier to investigate and resolve the issue. If the carrier confirms the package is lost, we will offer a refund or replacement.
8. Order Modifications & Address Changes
If you need to make changes to your order, including updating your shipping address, please contact us as soon as possible. Once an order is processed and shipped, we are unable to make changes.
We recommend reviewing your order and shipping details carefully before completing your purchase to avoid any issues with delivery.
9. Important Notes for International Orders
- Customs and Duties: International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping costs. Please check with your local customs office for more information.
- Customs Delays: Occasionally, international shipments may be delayed due to customs processing. These delays are beyond our control, and we appreciate your patience.
10. Contact Us
If you have any questions or need assistance regarding shipping, please feel free to reach out to our customer service team. We are here to help!
LadyLuxe.pk
Email: [support@ladyluxe.pk]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
By shopping with us, you acknowledge and agree to the terms of our Shipping Policy. We are committed to delivering your products as quickly and securely as possible, and we appreciate your understanding of the shipping process.