At LadyLuxe.pk, customer satisfaction is our top priority. We want you to love your purchases, but we understand that sometimes things don’t work out. Our Return and Refund Policy outlines the process and conditions under which you can return items or request a refund. By shopping with us, you agree to the terms outlined in this policy.
1. Returns Policy
We accept returns under the following conditions:
- Time Frame: You can return items within 7 days from the date of delivery.
- Condition of the Item: The product must be unused, unwashed, and in its original condition, with all tags, labels, and packaging intact.
- Exceptions: Certain items are non-returnable. These include:
- Underwear, lingerie, and swimwear (for hygiene reasons)
- Personalized or custom-made items
- Sale or discounted items (unless otherwise stated)
- Gift cards or vouchers
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our customer support team at [support@ladyluxe.pk] or call [Insert Phone Number] within 7 days of receiving your order. Please include the following details:
- Order number
- Item(s) you wish to return
- Reason for return
- Return Authorization: Our customer service team will guide you through the return process and, if applicable, provide you with a Return Authorization (RA) number.
- Packaging: Securely package the item(s) in their original packaging (if possible) and include a copy of your order receipt.
- Shipping: You are responsible for the shipping costs to return the item. Please use a reliable shipping service to ensure the return package reaches us safely.
3. Refunds Policy
Once we receive and inspect the returned items, we will process your refund according to the following terms:
- Refund Method: Refunds will be issued to the original payment method used for the purchase (credit card, debit card, PayPal, etc.).
- Processing Time: Once the return is approved and processed, refunds may take 5-7 business days to appear in your account, depending on your payment provider.
- Refund Amount:
- If your return is approved, you will receive a full refund for the purchase price of the item(s), excluding any shipping or handling fees (if applicable).
- If the item is returned damaged, used, or without the original packaging, we may issue a partial refund or no refund at all.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend that you return the original item and place a new order for the replacement item.
5. Defective or Damaged Items
If you receive a defective or damaged item, please notify us within 48 hours of receiving the product. In such cases, we will cover the return shipping costs and provide a full refund or send you a replacement item, depending on your preference and product availability.
To report a defective or damaged item, please contact our customer service team at [support@ladyluxe.pk] with the following details:
- Order number
- Item(s) affected
- Photos of the damage or defect
- A brief description of the issue
6. Non-Refundable Fees
Please note that the following are non-refundable:
- Original shipping fees (unless the return is due to a mistake on our part or a defective item)
- Gift wrap fees, if applicable
- Any taxes or duties incurred on international shipments
7. Late Returns
Returns received after the 7-day return window will not be accepted. We encourage you to inspect your items as soon as they are delivered to ensure you are happy with your purchase.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled. If you cancel your order before it is shipped, we will issue a full refund.
9. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy or need assistance with a return, please contact us at:
LadyLuxe.pk
Email: [support@ladyluxe.pk]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
By purchasing from LadyLuxe.pk, you acknowledge and agree to comply with the terms and conditions outlined in this Return and Refund Policy. We are committed to ensuring a smooth shopping experience and are here to assist you with any questions you may have.